CUSTOMER SUPPORT

Contact Us

We’re here to help! Get support from our team via email or live chat and join the community on our social media channels. Check out our FAQs below for more details on how to get in touch.

How do I get in touch with your Sky Sport Now customer service?

You've got two easy options:

  • Email us at support@skysportnow.co.nz. We monitor from 7am to 3pm weekdays

  • Live chat with someone from our customer service team using the chat function on our website.

Our live chat team are here to helpMonday – Sunday during these hours:

  • Monday to Thursday 4pm to midnight

  • Friday to Sunday 9am to midnight

Are you on social media?

Yes, we are, and we love hearing from you. Just be mindful, we're a small team, so if you need technical help or troubleshooting, we still recommend sending us an email or using our live chat.

Otherwise, we’d love to have you join the conversation on our Facebook or Instagram. We know sport fans are a passionate bunch so join the community

All of your feedback is both important and welcome.

Where is your phone number?

Sky Sport Now doesn't have a customer service phone number. Real people do work here ‐ just get in touch with us via e‐mail or live chat. Our customer service team is well trained to answer any sort of query you may have.

Questions?

  • Sky Sport Now gives you streaming access to 12 Sky Sport and ESPN channels from a host of devices including popular smartphones, selected smart TV’s, tablets and laptops.

    With Sky Sport Now, you can stream the Live Sports action you love online and on the go, as well as a huge range of on-demand content, highlights and more!

    You can subscribe to Sky Sport Now on a Week, Month or Annual Pass, and you can cancel at any time before your renewal date.

    Sky Sport Now also has select Pay-Per-View Events which are available separately.

  • With a Sky Sport Now Pass you can watch fantastic Live sport across all 12 Sky Sport and ESPN channels – all without a Sky box. The Live action is complimented by on-demand content, highlights, replays, sports shows and documentaries.

    Sky Sport Now lets you watch some of the best sports in the world including Super Rugby, NRL, ANZ Premiership Netball, Supercars, PGA Golf, NASCAR, La Liga, Bundesliga, NBA and more.

    With Sky Sport Now Pay-Per-View you also have access to the best fight sport events including UFC and boxing. These events are available separately from the Week, Month and Annual Passes.

  • Sky Sport Now is available to stream on lots of devices and web browsers, so you'll always have a way to watch no matter if you’re at home or out and about.

    Sky Sport Now streaming options:

    • Android and iOS mobile and tablet devices

    • Your computer – PCs and Macs

    • Apple TV

    • Selected Samsung TV's

    • Selected Panasonic TV's

    • Selected Sony Bravia TV's

    • PS5

    • Chromecast

    • Selected devices running Android TV

    For full specs on devices check out our FAQs

  • We have a range of passes all of which give you Sky Sport channels 1-9, ESPN, ESPN2 Sky Sport News, featured content, highlights and more.

    Our passes are:

    Annual Pass – $449.99 for 365 days of access to Sky Sport for a single annual up-front payment - effectively $37.49 per month. The Annual Pass renews automatically after 365 days unless cancelled prior to renewal date.

    Month Pass –$49.99 per month with the flexibility to cancel any time – perfect for following a season of your favourite sport as it unfolds. Each Sky Sport Now month automatically renews each calendar month unless cancelled prior to renewal date.

    Week Pass – $24.99 for 7 days of access. Perfect for a single event or single weekend of sport . The Week Pass does not automatically renew.

    For information on Pass purchases via Apple devices see our FAQs

    Pay-Per-View

    We also have selected Pay‐Per‐View events which are available as standalone purchases separate from the Week, Month or Annual passes. The price varies for each event.

  • Yes. With the Annual Pass and Month Pass, if you do not want your pass to renew automatically you can cancel at any time on the ‘My Account’ page on our website or, get in touch with a member of the Sky Sport Now team.

    When you cancel a Month Pass or Annual Pass during its term, will not receive a refund of the amount paid. You will be entitled to view Sky Sport Now content for the remainder of your pass and cancellation will take effect at the end of the term.

    The Week Pass does not renew so there is no need to cancel.