FREQUENTLY ASKED QUESTIONS
Common Questions
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Send us an e‐mail to support@skysportnow.co.nz. We monitor from 7am to 3pm weekdays or you can use our live chat to talk to someone with our customer service.
Our live chat hours are:
Monday to Thursday 4pm to midnight
Friday to Sunday 9am to midnight
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You can subscribe to Sky Sport Now on a Month Pass ($49.99/mth) or Annual Pass ($499.99/yr), and you can cancel at any time before your renewal date.
Month and Annual passes give you access to all Sky Sport & ESPN channels, and on-demand content.
Pay-Per-View events are purchased separately.
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• Android mobile and tablet devices (running Android 10+)
• iOS mobile and tablet devices (running iOS 12+)
• Your computer – PCs and Macs (using Chrome, Firefox, Safari)
• Samsung TVs (2017+)
• Android TVs including Sony Bravia TVs (running Android TV 10+)
• LG TVs (2018+)
• Panasonic TVs (2019+)
• Hisense TVs (2022+)
• Apple TV (4th generation+)
• Amazon Fire TV stick
• SmartVU SV11
• PS4/PS5
• Chromecast (3rd Generation+)
If your TV is not supported we recommend an Amazon Fire TV stick as an alternative device to ensure a good big screen viewing experience.
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All Blacks, Black Ferns, Super Rugby, NRL, State of Origin, Bunnings NPC, Formula 1, Supercars, English Premier League, A-League, NBA, NFL, Silver Ferns, ANZ Premiership, PGA, LPGA, Cricket Australia, ICC Cricket Events, Australian Open, Roland Garros, SVNS and much more!
For details on upcoming matches, check out the TV Guide.
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Yes, if you do not want your pass to renew automatically you can cancel at any time on the ‘Subscriptions’ page on our website.
When you cancel a Month Pass or Annual Pass, you will not receive a refund of the amount paid. You will be entitled to view content for the remainder of your pass and cancellation will take effect at the end of the term.
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Click the 'forgot password' link on the sign in page and fill in your email address. We'll email a reset password link to you.
Watching Sky Sport Now
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• Android mobile and tablet devices (running Android 10+)
• iOS mobile and tablet devices (running iOS 12+)
• Your computer – PCs and Macs (using Chrome, Firefox, Safari)
• Samsung TVs (2017+)
• Android TVs including Sony Bravia TVs (running Android TV 10+)
• LG TVs (2018+, WebOS 4.0+)
• Panasonic TVs (2019+)
• Hisense TVs (2022+)
• Apple TV (4th generation+)
• Amazon Fire TV stick
• SmartVU SV11
• PS4/PS5
• Chromecast (3rd Generation+)
If your TV is not supported we recommend an Amazon Fire TV stick as an alternative device to ensure a good big screen viewing experience.
Please note that the recommended streaming devices below are subject to change without notice due to system and technology changes.
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All Blacks, Black Ferns, Super Rugby, NRL, State of Origin, Bunnings NPC, Formula 1, Supercars, English Premier League, A-League, NBA, NFL, Silver Ferns, ANZ Premiership, PGA, LPGA, Cricket Australia, ICC Cricket Events, Australian Open, Roland Garros, SVNS and much more!
For details on upcoming matches, check out the TV Guide.
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There are several options to catch up on events that you may have missed watching live:
You can catch up on events up to 6 hours in the past by scrolling back in the TV Guide and selecting the event.
On-demand replays of key events will be uploaded after an event finishes, check the Latest Highlights and Latest Replays row on the homepage.
There are often replays of key events scheduled, check the TV Guide for details.
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On a Month or Annual Pass you can access Sky Sport Now on multiple devices, but you can only stream on one device at a time. If there is more than one device the first device will stop streaming.
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Sky Sport Now is for personal use only, and is strictly prohibited to be shown in pubs or other commercial outlets. Please contact Sky Business if you need sport in a commercial location.
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No, Sky Sport Now is only available for viewing in New Zealand in order to comply with our broadcasting rights.
Account & Billing
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If you do not want your pass to renew automatically and you are not paying via your Apple account, you can cancel at any time on the ‘Subscriptions’ page on our website.
To cancel your subscription paid via your Apple account, you must follow these steps:
Go to Settings on the device on which the purchase was originally made
Select 'Apple ID, iCloud, Media & Purchases'
Select Subscriptions
Locate and tap the relevant subscription, then select 'Cancel Subscription'
When you cancel a Month Pass or Annual Pass, you will not receive a refund of the amount paid. You will be entitled to view content for the remainder of your pass and cancellation will take effect at the end of the term.
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Please note, we don't refund for any unused days on a Month or Annual Pass.
If you would like to request a refund and your purchase was made through our website please email our customer support team at support@skysportnow.co.nz.
For Apple TV, iPad and iPhone App purchases you will need to contact Apple Customer Service for refunds at https://getsupport.apple.com.
When you cancel a Month Pass or Annual Pass during its term, you will not receive a refund of the amount paid. You will be entitled to view Sky Sport Now content for the remainder of your pass and cancellation will take effect at the end of the term.
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Voucher codes can only be redeemed via web, and cannot be redeemed on the Sky Sport Now Apple applications.
New Customers:
Go to the Sky Sport Now Website
Click ‘Sign Up’ at the top right of the page
Select ‘Buy Now’ on the pass that is applicable to your promo code – Month or Annual
In the ‘Order Summary’ box, add your promo code and click ‘Apply’
Once this code has been applied, select one of the payment options in the left box to continue your account creation with your promo code applied.
Follow the remaining account creation steps.
Existing Customers
Go to the Sky Sport Now Website
Click ‘Sign In’ at the top right of the page
Login to your account
Go to My Account > Subscriptions
If you do not have an existing subscription, select ‘Buy Now’ on the pass that your promo code is applicable to > add the promo code > complete the purchase with your promo code applied.
If you have an existing subscription and your promo code is applicable to that subscription type, select the ‘Apply a Promo Code’ option in the box of the Pass and enter your promo code.
If your promo code is applicable to a different Pass, select ‘Buy Now’ on that pass > apply your promo code and complete the purchase of that pass.
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Month and Annual Passes are available for purchase in the Sky Sport Now App for Apple TV, iPhone and iPad and are the same as if you purchased it directly through our website and you will be billed monthly or annually.
Note, voucher codes are not able to be used for Apple/iOS purchases.
If you have an enquiry relating to the set‐up of, or purchases made through Apple TV, iPhone or iPad, you need to work directly with Apple for support. Apple recommends you complete an email contact form. Please follow this link.
Restore purchases maintains access to content you've already purchased, e.g. if you buy a new Apple device, you'll want to ensure your old purchases move across to your account on your new Apple device.
You will need to contact Apple Customer Service for refunds at https://getsupport.apple.com.
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We accept Visa, MasterCard, American Express, and PayPal.
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Account information:
Sign in to your Sky Sport Now account, click on the 'My Account' link at the top of the page and go to the Account Details. Make your changes and then click the 'Submit button.
Payment information:
Sign in to your Sky Sport Now account, click on the 'My Account' link at the top of the page and go to the Payment Details page. Click ‘Add Card’ to add a new payment method. You can also remove any existing payment methods.
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The charge appears on your credit card bill as "SKY Sport Now". Please check with your credit card provider if any extra fees apply.
You may see a small additional charge (approx. NZ$1‐2) on your Credit Card transaction. This should only occur if you have just signed up for PayPal or changed the Credit Card associated with your account. This amount should be reversed within 24 hours.
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Follow the email preferences link in 'My Account' to update your communications preferences.
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Ensure you are signed in on the account and email address that you purchased Sky Sport Now on.
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From 1 July 2024, the price of Sky Sport Now’s Annual Pass is increasing to $499.99 so we can continue to bring you premium content and sporting events like the Premier League, Formula 1, All Blacks, DHL Super Rugby Pacific, Sky Super Rugby Aupiki, NRL, State of Origin, ANZ Premiership, A-League, Supercars, NBL, PGA, LPGA and more.
All current Annual Pass customers receive 30 days notice of their Annual Pass renewing. This 30 days notice contains information of the Annual Pass price increase from 1 July 2024.
The Annual Pass continues to be the best value pass for watching sport all year round. Alternatively, you can choose a Month Pass which is $49.99 per month.
If you are on a Sky Sport Now promo code, you will still be eligible for the discount. The discount will be applied to the new Annual Pass price if the voucher is in use after 1 July 2024. If you would like to find out your next billing date, log into your account here.
Device Support
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Android mobile and tablet devices running Android 10+ are supported. Download the Sky Sport Now app from the Google Play Store.
iOS/Apple mobile and tablet devices running iOS 12+ are supported. Download the Sky Sport Now app from the App Store.
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Samsung TV devices manufactured from 2017 onwards are supported (Tizen 3.0 operating system and newer). Download the Sky Sport Now app from the Samsung Smart TV hub store.
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Android TV devices that support the operating system Android TV 10.0 are supported. This includes Sony Bravia, TCL and Panasonic devices. Download the Sky Sport Now app from the Google Play Store.
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Panasonic TV devices manufactured from 2019 onwards are supported. Download the Sky Sport Now app from the App Market.
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LG TV devices manufactured from 2018 onwards are supported (WebOS 4.0 operating system and newer). Download the Sky Sport Now app from the LG Smart World or LG Store.
LG Smart TV 2020 or later models have a feature called “Sport Alerts” that can provide live score updates and game results onto your TV screen. To avoid any spoilers, we recommend turning off the Sports Alert feature or use another device. To find out more watch here.
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Hisense TV devices manufactured from 2022 onwards are supported. Download the Sky Sport Now app from the Hisense TV App Store.
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Sky Sport Now supports the following models:
Google Chromecast (Version 3 and newer)
Selected Android TVs with built-in Chromecast
Follow the three simple steps below:
Set up your Chromecast using the instructions supplied by Google
Connect your chosen device to the same Wi-Fi as the Chromecast
Sign into Sky Sport Now on your device and select the Chromecast icon
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Apple TV devices 4th generation and newer with iOS version 12.0 or later are supported. Download the Sky Sport Now app from the Apple App Store.
If you have purchased a Sky Sport Now pass from our website, simply login to your Apple TV device with the account you purchased from.
The Sky Sport Now app will check your subscription when you launch the app. If the app is running when your monthly pass renews, the pass will show as expired, and you'll need to launch the app again to refresh the subscription. We suggest you sign out, sign in, then restore purchases to find your pass.
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Playstation 4 and 5 devices are supported. Download the Sky Sport Now app from the Playstation Store.
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Download the Sky Sport Now app on the Amazon Fire TV App store.
Follow the three simple steps below:
Use the main menu on your Amazon Fire TV to search for the Sky Sport Now app.
Select download to start your download.
Sign in using your Sky Sport Now login details.
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Connect the HDMI cable to your laptop.
Put the other end into the correct input in your TV.
Grab the remote and select the source your laptop is plugged into (i.e. HDMI 1)
Your laptop screen should Now be shown on the TV
Open the Sky Sport Now website, select the content you want to play and press full screen
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Yes, Sky Sport Now does support AirPlay from your iPhone, iPad or the browser extension on your Mac. Make sure your Apple TV and device are on the same wireless network.
Go to your TV and select the source your Apple TV is plugged into
Select a show/movie on your device and press play
Press AirPlay and select Apple TV
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The minimum requirements for Windows computers are:
Intel Pentium 4 2.33GHz or higher or equivalent AMD processor with a minimum of 2GB of memory and 128MB of video RAM.
One of the following operating systems: Windows 8 or Windows 7
Microsoft Internet Explorer, Google Chrome or Mozilla Firefox (The current version is supported plus the two previous versions):
Firefox: http://www.mozilla.com/firefox
Macromedia Flash Player 10.1: http://www.adobe.com/products/flash/about
Video adapter and monitor: Super VGA (1024x768) or higher.
The minimum requirements for Mac computers are:
Intel Core Duo 1.5GHz with a minimum of 2GB of memory and 128MB of video RAM
Mac OS X 10.4+
Mozilla Firefox, Apple Safari or Google Chrome. The current version is supported plus the two previous versions.
Macromedia Flash Player 10.1: http://www.adobe.com/products/flash/about
Video adapter and monitor: Super VGA (1024x768) or higher.
Technical Troubleshooting
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Ensure you have a supported device - see the Supported Devices section above.
Check your internet speed has a stable connection of at least 7.5Mbps by running a speed test, it is important that run you run the test at the location and device you are trying to stream Sky Sport Now from. It is common for the Wi-Fi connection to your Smart TV to be weak if your router is placed too far away. A Fibre Broadband connection is recommended.
If your connection speed fluctuates (many factors can contribute to this such as network congestion during peak times or other devices sharing your connection) Sky Sport Now detects this and adjusts the quality of the video stream to ensure you can continue viewing content without interruption.
Ensure you have the latest firmware installed on your device. Make sure your computer is up to date with the latest patches and your video card's drivers are current and you are not running additional applications in the background.
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You'll need a broadband internet connection of 7.5Mbps or higher. If you have a broadband speed of 7.5Mbps or more and your device is supported, you should be able to enjoy Sky Sport Now at the highest video quality, but that will depend on other uses of your broadband connection at that time. To measure your internet connection, go to speedtest.net and check your download speed on the device you are using. Remember lots of factors including other internet use in your home can affect video quality and this is a guide only.
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Sky Sport Now uses technology that adjusts to the best available download speed for your connection from 400kbps all the way up to HD 8000kbps depending on your device and connection.
HD (1080p) is available where the stream is 8mbps and above.
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The average 2 hour event will be roughly 7GB on the best quality. If you're going to be using your phone to stream on a 3G/4G/5G network, please be mindful of the data usage.
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No. Since Sky Sport Now is delivered via the internet and not via satellite, Sky Sport Now users will not need to do anything during the upcoming Satellite migration.
Pay-Per-View
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You can buy Pay-Per-View events on Sky Sport Now by heading to the Pay Per View page on the Sky Sport Now website in the main menu at the top of the page. Select the event you wish to purchase and follow the on screen purchase instructions. Please be aware that you can only purchase a PPV on the website but can watch on all devices once purchased.
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On purchasing a Pay-Per-View event, you will have 2 days from the live event start time to access the content inclusive of replays.
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The Prelims of a UFC event are available to watch via ESPN. Access to ESPN is not included with your Pay-Per-View purchase, so you must have an active Month or Annual pass at the time of the event in order to access ESPN and view the Prelims. The Early Prelims of a UFC event are not able to be viewed on Sky Sport Now.
Watch ESPN
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As a Sky Sport Now customer with an active Sky Sport Now pass, you can access WATCH ESPN from a PC, phone or tablet.
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For customers using a PC:
Go to the Watch ESPN website and put your cursor over the profile avatar in the right-hand corner and click Log In.
Enter your Sky Sport Now Login details (Email address/ Username and Password) and click Log in.
You’ll then be asked to type in your First Name and Surname.
Click Update My Account.
Upon successful login you'll be redirected to the Watch ESPN homepage where you can view live streams and play videos.
For customers using a phone or tablet:
Download the ESPN app from the Play Store/ App Store.
Once downloaded, click on Sign Up Later.
On the Select Edition screen, select Australia as your region and click Next.
You can choose your favourite teams otherwise skip the team selection screens until you get to the homepage.
From the homepage, click on the Settings icon (cog wheel) at the top right.
Click on Manage TV Provider and select Sky Sport.
Enter your Sky Sport Now login credentials in the next window and click Sign In.
This will take you back to the Settings menu and it should now show TV Provider Sky Sport.
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If your issue relates to using your Sky Sport Now account details to Sign In to Watch ESPN please try deleting and re-installing the ESPN app and ensuring Australia is selected as region, you can also email Sky Sport Now customer services at support@skysportnow.co.nz or use the live chat on our website.
For any other ESPN issues or concerns, you'll need to head to ESPN via the website or on Twitter.