SKY SPORT NOW X NEON BUNDLE PASS FAQs

1. What is the Sky Sport Now x NEON Bundle? 

The Sky Sport Now ‘Bundle Pass’ gives you ongoing access to Sky Sport Now and NEON Standard Plan for $64.99 per month. 

2. How does it work? 

  • Purchase the Bundle Pass via the Sky Sport Now website. 

  • Within 12 hours you’ll receive a voucher code, sent to the email linked to your Sky Sport Now account. 

  • Redeem this voucher on the NEON website to apply it to your NEON account. You can do this when signing up as a new NEON subscriber or as an existing NEON Standard Plan subscriber.

  • Your NEON access stays active as long as your Bundle Pass is active.

  • You’ll be charged $64.99 per month via your Sky Sport Now account for both NEON and Sky Sport Now access while your Bundle Pass is active. 

  • If you cancel your Bundle Pass, your NEON access will end at the same time as your Sky Sport Now access. 

3. How do I redeem the NEON voucher once I receive it? 

  • The voucher can only be redeemed on the NEON website. 

  • New NEON subscribers can redeem it by clicking ‘Get Started’ and following the sign-up steps. 

  • Existing NEON Standard Plan subscribers can redeem it under My Account > Plan & Payment. 

4. Who can use the NEON voucher? 

Sky Sport Now customers can purchase the Bundle Pass to receive a Neon voucher. To redeem the Neon voucher, the user must be a:

  • New or returning Neon customer.

  • Existing Neon Standard Plan subscriber.

  • Existing Neon Basic Plan subscriber after cancelling and finishing their subscription. Please note that if your Bundle Pass overlaps with any remaining time on your Basic Plan subscription, no credits or refunds will be given.

  • Existing Neon Annual Plan subscribers are not eligible to redeem the bundle voucher.

5. How do I move to the Bundle if I’m currently on a NEON Basic Plan? 

  • Existing NEON Basic Plan subscribers must cancel their current Basic Plan subscription and wait until the Basic Plan subscription has expired. 

  • Once you cancel, check your NEON My Account page to find out when your Basic Plan will finish. 

  • Once your Basic Plan subscription has finished you can resign up to NEON with a Standard Plan and ensure the voucher code is applied in the purchase journey. Please note that if your Bundle Pass overlaps with any remaining time on your current Basic subscription, no credits or refunds will be given.

6. I purchased the Bundle Pass but I haven’t received my NEON voucher yet, when will I receive it? 

  • It can take up to 12 hours for your Neon voucher to arrive in your inbox.  

  • If you have not received your voucher after this time, then please contact NEON support at help@neontv.co.nz 

7. How do I cancel my Bundle Pass? 

  • You can cancel your Bundle Pass anytime, but only via the Sky Sport Now website. Go to My Account > Subscriptions to manage your account. 

  • You won’t be able to cancel your Bundle Pass via the NEON Website. This can only be completed in the Sky Sport Now website. 

8. What happens if I cancel my Bundle Pass? 

  • Both your Sky Sport Now and NEON access will stop at the end of your current Sky Sport Now billing period. 

  • If you haven’t redeemed your Neon voucher, it will be deactivated at that time. 

9. Do I need to cancel on both Sky Sport Now and NEON? 

No — you only need to cancel your Bundle Pass on the Sky Sport Now website.  

10. Can I cancel the bundle via NEON? 

No. The Bundle Pass can only be cancelled via the Sky Sport Now website 

11. Can I keep NEON if I cancel the bundle? 

Yes! Once you’ve cancelled your Sky Sport Now x NEON bundle Pass and you’ve finished your subscription, you can purchase a new standalone NEON plan from the NEON website. 

12. What if I already have an active NEON subscription? 

If you’re already on a NEON Standard Plan, redeeming the bundle voucher will transfer your billing to Sky Sport Now. You’ll be charged $64.99 per month via your Sky Sport Now account for both NEON and Sky Sport Now access while your Bundle Pass is active. 
 
Active NEON Basic Plan subscribers will need to cancel, wait for their subscription to finish and then re-signup to a Neon Standard Plan with their Bundle Pass voucher code. 

Active NEON Annual Plan subscribers aren’t eligible for the Bundle Pass. 

13. Are there any device requirements? 

Yes — make sure your devices are supported for both Sky Sport Now and NEON. Check each platform’s website for a list of supported devices. 

14. How many devices can I stream on with the Bundle Pass?